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Missed Appointments

It’s our policy…Appointment times are reserved especially for you. There will be a charge of $30 for missed appointments and for appointments cancelled with less than 24 hours notice.

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Additional costs

If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to you. Also, when ordering eye care products, a deposit may be required at the time of ordering to secure your order.

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Private insurance billing

Private insurance billing through your employer may cover some or all eye care costs, including glasses or contact lenses. We are able to direct bill for Green Shield only. Please bring your Green Shield ID number with you. For all other insurance companies, please bring your forms to your appointment so that we can assist […]

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Services not covered by OHIP

Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility of the patient. Our staff can advise you as to which services may still be insured and the costs of services not covered.

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What is a dispensing or fitting fee?

Dispensing and fitting fees The disclosure of dispensing / fitting fees charged in the purchase of glasses or contact lenses is provided to all of our patients. Optometrists must charge patients the manufacturer’s material cost, plus a fee, when providing them with healthcare products. This fee-based system eliminates the “mark-up” profit on the sale of […]

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Confidentiality is our policy

Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004, our office has developed a privacy policy. If you would like a copy, please request one from our information officer, Dr. Townshend. It documents the collection, use and disclosing of personal information in our practice. Everything you discuss with […]

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Prescriptions

Determining a new prescription requires an appointment, especially if you need to replace your glasses or if you have not had a routine eye examination in the last year. In some cases, every two years is sufficient. If you are a contact lens wearer, it is recommended that we see you every 12-18 months for […]

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Telephone Calls

Telephone Calls with doctors are offered; please explain your reason for calling to the front desk staff. If we are occupied with other patients at the time, your call will be returned when we have adequate time. If you will be unavailable by phone at a specific time, please let us know the best time […]

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Waiting in the office

Waiting in the office is sometimes necessary, but we make every effort to respect your scheduled appointment time. Unfortunately, unforeseen delays sometimes occur, such as patient emergency visits. If an unexpected delay happens, you are welcome to wait or reschedule your appointment. We now have a monitor in the waiting room that provides you with […]

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Present your health card

Please present your health card at every visit. OHIP now requires us to electronically verify that your health card number is valid and that you are eligible for receiving an insured service. While routine examinations for patients ages 20-64 are not typically covered, there are certain eye conditions that would make this an insured service.

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