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Purchasing your glasses

All of our patients who purchase their glasses in our optical department will be invoiced for the material costs as well as a dispensing fee. This covers the cost for: The determination of lens design and material The frame selection process specific to each person’s facial features and prescription The custom measurements obtained by our […]

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Custom Eyewear

If your needs include digital lens technology, progressive or hi-index lenses or even non-prescription sunglasses to use with your contact lenses, a visit to our dispensary will provide you with many eyewear solutions from which to choose. With no mark-up or hidden fees and a non-commissioned sales structure, we provide high-quality eyewear at a competitive […]

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Onsite Laboratory

Onsite laboratory means quick delivery. Our onsite lab and state of the art edging service is convenient, accurate and consistent. Most orders are completed within one week and most eyewear emergencies can be accommodated within a day or two.

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Glasses via internet order

Ordering your glasses via internet order is not recommended by our team. While opticians and retail optical shops fill our prescriptions accurately and provide good customer service, glasses need to be custom-made in order to provide the best possible vision and comfort. Internet vendors do not meet with you in person and  are unable to […]

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Missed Appointments

It’s our policy…Appointment times are reserved especially for you. There will be a charge of $30 for missed appointments and for appointments cancelled with less than 24 hours notice.

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Additional costs

If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to you. Also, when ordering eye care products, a deposit may be required at the time of ordering to secure your order.

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Private insurance billing

Private insurance billing through your employer may cover some or all eye care costs, including glasses or contact lenses. We are able to direct bill for Green Shield only. Please bring your Green Shield ID number with you. For all other insurance companies, please bring your forms to your appointment so that we can assist […]

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Services not covered by OHIP

Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility of the patient. Our staff can advise you as to which services may still be insured and the costs of services not covered.

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What is a dispensing or fitting fee?

Dispensing and fitting fees The disclosure of dispensing / fitting fees charged in the purchase of glasses or contact lenses is provided to all of our patients. Optometrists must charge patients the manufacturer’s material cost, plus a fee, when providing them with healthcare products. This fee-based system eliminates the “mark-up” profit on the sale of […]

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Confidentiality is our policy

Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004, our office has developed a privacy policy. If you would like a copy, please request one from our information officer, Dr. Townshend. It documents the collection, use and disclosing of personal information in our practice. Everything you discuss with […]

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