It’s our policy…Appointment times are reserved especially for you. There will be a charge of $30 for missed appointments and for appointments cancelled with less than 24 hours notice.

If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to you. Also, when ordering eye care products, a deposit may be required at the time of ordering to secure your order.

Private insurance billing through your employer may cover some or all eye care costs, including glasses or contact lenses. We are able to direct bill for Green Shield only. Please bring your Green Shield ID number with you. For all other insurance companies, please bring your forms to your appointment so that we can assist […]

Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility of the patient. Our staff can advise you as to which services may still be insured and the costs of services not covered.

Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004, our office has developed a privacy policy. If you would like a copy, please request one from our information officer, Dr. Townshend. It documents the collection, use and disclosing of personal information in our practice. Everything you discuss with […]