FAQ Answers

Information For Our Patients

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Prescriptions

Determining a new prescription requires an appointment, especially if you need to replace your glasses or if you have not had a routine eye examination…
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Telephone Calls

Telephone Calls with doctors are offered; please explain your reason for calling to the front desk staff. If we are occupied with other patients at…
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Waiting in the office

Waiting in the office is sometimes necessary, but we make every effort to respect your scheduled appointment time. Unfortunately, unforeseen delays sometimes occur, such as…
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Present your health card

Please present your health card at every visit. OHIP now requires us to electronically verify that your health card number is valid and that you…
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Dispensary hours

Our dispensary is open during regular office hours. Our dispensary staff is happy to assist you anytime during office hours. If you have contact lenses…
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Services not covered by OHIP

Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility…
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Confidentiality is our policy

Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004 and as part of the Personal Information Protection and…
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Glasses via internet order

Ordering your glasses via internet order is not recommended by our team. While opticians and retail optical shops fill our prescriptions accurately and provide good…
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Additional costs

If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to…
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Missed Appointments

It’s our policy…Appointment times are reserved especially for you. There will be a charge of $30 for missed appointments and for appointments cancelled with less…
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Making Appointments

Making Appointments is necessary for the optometrists, but not for our dispensary or opticians. We can only give you limited advice, not optimum care, over…
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Onsite Laboratory

Onsite laboratory means quick delivery. Our onsite lab and state of the art edging service is convenient, accurate and consistent. Most orders are completed within…
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After hours

After hours, the office phone rings through to our answering machine but it does not accept messages. If your problem is urgent, please make arrangements…
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