Information For Our Patients
Have a question? We may have answered it here. If not, please contact us, and we’ll be happy to help.
Prescriptions
Determining a new prescription requires an appointment, especially if you need to replace your glasses…
Telephone Calls
Telephone Calls with doctors are offered; please explain your reason for calling to the front…
Waiting in the office
Waiting in the office is sometimes necessary, but we make every effort to respect your…
Present your health card
Please present your health card at every visit. OHIP now requires us to electronically verify…
Updating your contact information
Updating your contact information is easy and important. Please try to remember to call the…
Dispensary hours
Our dispensary is open during regular office hours. Our dispensary staff is happy to assist…
Services not covered by OHIP
Services not covered by OHIP include routine eye examinations and office visits for patients ages…
Confidentiality is our policy
Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1,…
Glasses via internet order
Ordering your glasses via internet order is not recommended by our team. While opticians and…
Additional costs
If possible, we will advise you if any services to be performed are not covered…
Private insurance billing
Private insurance billing: We are able to direct bill for most insurance companies. Please bring your client…
Making Appointments
Making Appointments is necessary for the optometrists, but not for our dispensary or opticians. We…
Missed Appointments
It’s our policy…Appointment times are reserved especially for you. There will be a charge of…
Onsite Laboratory
Onsite laboratory means quick delivery. Our onsite lab and state of the art edging service…
After hours
After hours, the office phone rings through to our answering machine. You will be able…