Information For Our Patients
Have a question? We may have answered it here. If not, please contact us, and we’ll be happy to help.
Determining a new prescription requires an appointment, especially if you need to replace your glasses or if you have not had a routine eye examination…
Telephone Calls with doctors are offered; please explain your reason for calling to the front desk staff. If we are occupied with other patients at…
Waiting in the office is sometimes necessary, but we make every effort to respect your scheduled appointment time. Unfortunately, unforeseen delays sometimes occur, such as…
Please present your health card at every visit. OHIP now requires us to electronically verify that your health card number is valid and that you…
Updating your contact information is easy and important. Please try to remember to call the office if you have any changes to your name, address, …
Our dispensary is open during regular office hours. Our dispensary staff is happy to assist you anytime during office hours. If you have contact lenses…
Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility…
Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004 and as part of the Personal Information Protection and…
Ordering your glasses via internet order is not recommended by our team. While opticians and retail optical shops fill our prescriptions accurately and provide good…
If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to…
Private insurance billing We are able to direct bill for Green Shield only. Please bring your client ID number with you.
Making Appointments is necessary for the optometrists, but not for our dispensary or opticians. We can only give you limited advice, not optimum care, over…
It’s our policy…Appointment times are reserved especially for you. There will be a charge of $30 for missed appointments and for appointments cancelled with less…
Onsite laboratory means quick delivery. Our onsite lab and state of the art edging service is convenient, accurate and consistent. Most orders are completed within…
After hours, the office phone rings through to our answering machine but it does not accept messages. If your problem is urgent, please make arrangements…