FAQ posts
Determining a new prescription requires an appointment, especially if you need to replace your glasses or if you have not had a routine eye examination in the last year. In some cases, every two years is sufficient. If you are a contact lens wearer, it is recommended that we see you every 12-18 months for …
Telephone Calls with doctors are offered; please explain your reason for calling to the front desk staff. If we are occupied with other patients at the time, your call will be returned when we have adequate time. If you will be unavailable by phone at a specific time, please let us know the best time …
Waiting in the office is sometimes necessary, but we make every effort to respect your scheduled appointment time. Unfortunately, unforeseen delays sometimes occur, such as patient emergency visits. If an unexpected delay happens, you are welcome to wait or reschedule your appointment. We now have a monitor in the waiting room that provides you with …
Please present your health card at every visit. OHIP now requires us to electronically verify that your health card number is valid and that you are eligible for receiving an insured service. While routine examinations for patients ages 20-64 are not typically covered, there are certain eye conditions that would make this an insured service.
Updating your contact information is easy and important. Please try to remember to call the office if you have any changes to your name, address, phone number or email so that we are able to contact you if necessary.
Our dispensary is open during regular office hours. Our dispensary staff is happy to assist you anytime during office hours. If you have contact lenses or glasses on order, you’ll be called when they are ready for pick-up. The doctor may want to see you at the time of delivery to check your vision with …
Services not covered by OHIP include routine eye examinations and office visits for patients ages 20-64. Costs incurred for these services are now the responsibility of the patient. Our staff can advise you as to which services may still be insured and the costs of services not covered.
Confidentiality is our policy. As a requirement of the Federal Privacy Act of January 1, 2004 and as part of the Personal Information Protection and Electronic Documents Act (PIPEDA), our office has developed a privacy policy. If you would like a copy, please request one from our information officer, Dr. Townshend. It documents the collection, …
Ordering your glasses via internet order is not recommended by our team. While opticians and retail optical shops fill our prescriptions accurately and provide good customer service, glasses need to be custom-made in order to provide the best possible vision and comfort. Internet vendors do not meet with you in person and are unable to …
If possible, we will advise you if any services to be performed are not covered by OHIP as these services will be charged directly to you. Also, when ordering eye care products, a deposit may be required at the time of ordering to secure your order.