Private insurance billing
Private insurance billing We are able to direct bill for Green Shield only. Please bring your client ID number with you.
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FAQ Answers
FAQ posts
Making Appointments
Making Appointments is necessary for the optometrists, but not for our dispensary or opticians. We can only give you limited advice, not optimum care, over the phone. When booking appointments, let us know the reason of the visit to allow us to book you sufficient time. Is it for a routine examination? Update a prescription?
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Missed Appointments
It’s our policy…Appointment times are reserved especially for you. There will be a charge of $75 for missed appointments and for appointments cancelled with less than 24 hours notice.
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Onsite Laboratory
Onsite laboratory means quick delivery. Our onsite lab and state of the art edging service is convenient, accurate and consistent. Most orders are completed within one week and most eyewear emergencies can be accommodated within a day or two.
After hours
After hours, the office phone rings through to our answering machine but it does not accept messages. If your problem is urgent, please make arrangements to be seen at a walk-in clinic or hospital ER.